Return policy

At Brittby, we understand that sometimes a return may be necessary. We want to ensure that our customers have a hassle-free experience when it comes to returning items. Please take a moment to familiarize yourself with our return policy.

30-Day Return Window: You have 30 days from the date of receiving your item to request a return. This gives you ample time to inspect the product and decide if it meets your expectations.

Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags intact, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at info@brittby.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the following address: 5 Taylor Street, HD7 4BR, United Kingdom.

Exceptions: While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gift cards. If you have any concerns about the eligibility of your item, please reach out to us for clarification.

Damages and Issues: If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a smooth and efficient process.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds: Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us at info@brittby.com. We are here to assist you and ensure your satisfaction.